We’re Hiring | Bereavement Services Assistant

Job Title:         Bereavement Services Assistant

Location:         Sidley House, Trafford, Manchester 

Hours:             Part Time – 3 days per week (22.5hrs)

Job Purpose

Working in our dedicated children’s bereavement centre, Sidley House, you may be the first point of contact for bereaved people contacting the service. You will need to communicate sensitively; ensuring families are given clear information about the support Once Upon a Smile can offer.

We are a small team so flexibility is essential, staff may be required to carry out other duties
within bereavement services other than those listed below.

Ideally, we would like to hear from those who have previous experience of working in a bereavement setting.

About you

Being a people person is key, you’ll be answering calls from family, friends, and 3rd parties when a loved one has died.  You will be offering condolences and providing information about Once Upon a Smile.

Part of this role is to work alongside our Bereavement Support Practitioners gathering information from referrers to process referrals accordingly. This is a challenging role and requires a high level of resilience, drive, patience along with excellent communication skills.

Main duties:

All administrative duties required to facilitate the delivery of high-quality bereavement services.

Support with the preparation of materials and organisation of a range of programmes including; residential weekends, memory days, bereavement groups.

Welcome and respond to visitors to Smiles House and where required communicate any relevant policies and procedures.

To participate in the arrangements for scheduling appointments, booking meeting rooms; typing and telephoning invitations to families as directed by the Bereavement Development Manager.

To update records on our database and other electronic and paper formats, and to support the effective management of office filing systems

Make trips for tasks including collecting resources and general office supplies.

Liaise with outside agencies and referrers as instructed by the Bereavement Development Manager.

Dealing with incoming/outgoing post and resources.

Selection Criteria:

To enable us to shortlist in a fair and unbiased way it is vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description.

Essential Criteria:

Excellent telephone manner, a sensitive and caring disposition and ability to work under pressure

Excellent minute taking skills, interpersonal skills

High degree of accuracy required whilst working under pressure

Administrative/secretarial experience

Ability to handle sensitive/highly confidential information

Familiarisation with databases, spreadsheets and presentation packages

Demonstrate that you can work as part of a Team


Please email: [email protected] subject heading: VACANCY BSA with a cover email, once received an application form will be sent.